SMS Terms of Service

Last updated: June 25, 2026

These SMS Terms of Service (the “SMS Terms”) govern your participation in the text messaging program (the “SMS Program”) operated by EverVet Partners, LLC, doing business as Roosevelt Veterinary Center (“Roosevelt Veterinary Center,” “we,” “us,” or “our”). By providing your mobile telephone number to Roosevelt Veterinary Center or to any of its affiliated veterinary practices and consenting to receive text messages, you agree to be bound by these SMS Terms. If you do not agree, please do not opt in to the SMS Program.

1. Description of the SMS Program

The SMS Program enables Roosevelt Veterinary Center and its affiliated veterinary practices to communicate with existing clients via text message regarding the care of their pets and the operation of the practice. Participation in the SMS Program is offered as a convenience to clients with an active relationship with one of our practices and is not available to the general public.

Messages you may receive through the SMS Program include, but are not limited to:

Appointment reminders, confirmations, and rescheduling notifications
Post-visit follow-up communications and care instructions
Prescription, medication refill, and pharmacy notifications
Vaccination, wellness, and preventive care reminders
Replies and responses to inquiries you initiate with your practice
Operational notices from your clinic, including changes to hours, closures, or service availability

2. Enrollment and Consent

You are enrolled in the SMS Program when you provide your mobile telephone number to one of our affiliated practices in connection with becoming a client, scheduling an appointment, or updating your contact information, and you affirmatively consent to receive text messages from us. Enrollment is limited to individuals who maintain an active client relationship with one of our practices. Roosevelt Veterinary Center does not purchase, rent, lease, or otherwise acquire mobile telephone numbers from third parties for the purpose of the SMS Program.

You represent that you are the subscriber to, or the customary user of, the mobile telephone number you provide, and that you are authorized to enroll that number in the SMS Program.

3. Message Frequency

The frequency of messages you receive will vary based on your account activity, your pet’s care schedule, and your interactions with your veterinary practice. We do not guarantee a specific number of messages per month.

4. Message and Data Rates

Message and data rates may apply to each message sent or received in connection with the SMS Program. Such charges are determined by, billed by, and payable to your mobile telecommunications carrier in accordance with the terms of your wireless service plan. Roosevelt Veterinary Center is not responsible for any charges imposed by your carrier.

5. Opt-Out

You may withdraw your consent and unsubscribe from the SMS Program at any time by replying STOP to any text message you receive from us. Following your opt-out request, you will receive a single confirmation message acknowledging that you have been unsubscribed, and you will not receive further messages through the SMS Program. You may also contact us using the information set forth in Section 10 below to be removed from the SMS Program.

Opting out of the SMS Program does not opt you out of other forms of communication from your veterinary practice (including telephone calls and email), and does not affect the underlying client relationship between you and your practice.

6. Help and Support

For assistance with the SMS Program, reply HELP to any message you receive from us, or contact Roosevelt Veterinary Center using the information set forth in Section 10.

7. Carriers and Delivery

The SMS Program is available on most major United States wireless carriers. Carriers are not liable for delayed, failed, or undelivered messages. Message delivery depends on the effective transmission of messages by your carrier and is not guaranteed by Roosevelt Veterinary Center.

8. Privacy

Information collected in connection with the SMS Program is processed in accordance with our SMS Privacy Policy, available at https://rooseveltvet.com/privacy-policy/, and our general Privacy Policy, available at https://rooseveltvet.com/privacy-policy/. Mobile information will not be shared with third parties or affiliates for marketing or promotional purposes. All categories of information collected through the SMS Program are subject to the protections and limitations described in those policies.

9. Modifications

Roosevelt Veterinary Center reserves the right to modify these SMS Terms at any time. Any changes will be reflected in the “Last updated” date set forth above. Your continued participation in the SMS Program following the posting of revised SMS Terms constitutes your acceptance of those revisions. If you do not agree to the revised SMS Terms, you must opt out of the SMS Program as described in Section 5.

10. Contact Information

Questions regarding these SMS Terms or the SMS Program may be directed to:

EverVet Partners, LLC

d/b/a Roosevelt Veterinary Center

2001 Route 22

Brewster, NY 10509

rooseveltveterinarycenter@gmail.com

SMS Privacy Policy

Last updated: June 25, 2026

This SMS Privacy Policy describes how EverVet Partners, LLC, doing business as Roosevelt Veterinary Center (“Roosevelt Veterinary Center,” “we,” “us,” or “our”), collects, uses, retains, and protects information obtained in connection with our text messaging program (the “SMS Program”). This SMS Privacy Policy supplements, and should be read together with, our general Privacy Policy available at https://rooseveltvet.com/privacy-policy/, which continues to apply to all other information we collect, use, and disclose in the course of our business.

1. Information We Collect

In connection with the SMS Program, we collect the following categories of information:

Mobile telephone number provided by you in connection with your enrollment in the SMS Program
Your name and the identity of the affiliated veterinary practice with which you maintain a client relationship
Records of text messages sent to and received from you, including message content, timestamps, and delivery status
Your opt-in, opt-out, and other preference selections relating to the SMS Program

2. Purposes of Use

We use the information described in Section 1 solely for the following purposes:

To send the categories of messages described in our SMS Terms of Service
To respond to inquiries and replies you initiate through the SMS Program
To create and maintain records of your consent, opt-out elections, and other preferences as required under applicable law, including the Telephone Consumer Protection Act
To operate, secure, monitor, troubleshoot, and improve the SMS Program
To comply with legal, regulatory, audit, and recordkeeping obligations

3. Disclosure of Mobile Information

Mobile information, including your mobile telephone number and your consent to receive text messages, will not be shared with third parties or affiliates for marketing or promotional purposes at any time. We do not sell, rent, lease, or otherwise transfer mobile information to any third party for marketing or promotional purposes.

This restriction applies to mobile telephone numbers, opt-in records, and any other information collected in connection with your enrollment in the SMS Program. The foregoing restriction does not limit any other privacy commitments set forth in our general Privacy Policy.

4. Service Providers

In order to deliver messages on our behalf, we engage trusted service providers, including a messaging platform provider and the underlying telecommunications carrier responsible for transmitting messages over wireless networks. These service providers process mobile information solely for the purpose of delivering messages on our behalf and are contractually obligated to maintain the confidentiality and security of that information. They are not permitted to use mobile information for their own marketing or promotional purposes.

5. Data Retention

We retain mobile information for the duration of your participation in the SMS Program and for such additional period as is reasonably necessary to comply with our legal, regulatory, audit, and recordkeeping obligations, including the maintenance of proof of consent and opt-out under the Telephone Consumer Protection Act and other applicable law. When information is no longer required for these purposes, it is deleted, anonymized, or otherwise rendered inaccessible in accordance with our data retention practices.

6. Your Choices and Rights

You may withdraw your consent and unsubscribe from the SMS Program at any time by replying STOP to any message you receive from us. You may also contact us at the email address set forth in Section 9 below to request the deletion of your mobile information, subject to applicable legal retention requirements.

For all other privacy rights and choices, including rights of access, correction, and deletion with respect to information that is not specifically governed by this SMS Privacy Policy, please refer to our general Privacy Policy at https://rooseveltvet.com/privacy-policy/.

7. Security

We maintain reasonable administrative, technical, and physical safeguards designed to protect mobile information against unauthorized access, use, disclosure, alteration, or destruction. No method of electronic transmission or storage is entirely secure, however, and we cannot guarantee the absolute security of any information transmitted to or stored by us.

8. Changes to This Policy

We may update this SMS Privacy Policy from time to time to reflect changes in our practices, applicable law, or the operation of the SMS Program. Any updates will be reflected in the “Last updated” date set forth above. We encourage you to review this SMS Privacy Policy periodically to remain informed of our practices.

9. Contact Information

Questions regarding this SMS Privacy Policy or our handling of mobile information may be directed to: